Last month I was unable to find out information on my own account because a Barclays Indian call centre decided they knew my mother’s maiden name and I didn’t, even though the bank and I seemed to agreed on what it was for the previous 27 years.
It’s good to read that they have now relaxed the rules so much that a conman was able to persuade a call centre that he was the chairman and obtain a credit card in his name. He then went to a branch of Barclays – and in fairness he deserves to succeed for even finding one – and withdrew £10,000.
Perhaps this will bring home to Marcus Agius, who earns £800,000pa, just what appalling service customers are forced to put up with from overseas call centres and how insecure they are.
A spokesman said: “All Barclays customers, from the chairman downwards, have a 100% fraud guarantee as long as they take responsible care of their information.” That care doesn’t extend to their own staff, clearly.
Agius had the money reimbursed immediately. A friend of mine who had £6000 withdrawn fraudulently had to wait five months and involve his solicitor before Barclays would pay him back, even though the transactions took place in a shop in eastern Europe and he proved from the off he had been in the UK at the time.
One rule for the chairman, another for everyone else.