In recent months I have had cause to travel to the USA a number of times. While I have commented before about the new-approach immigration staff at the airport – they even smile at times – sadly the organisation and attitude of other staff is as appalling as those employed at Heathrow by BAA.
When will the corporations running airports realise that people might spend more and give their employees less grief if in return passengers were treated like human beings and not juvenile delinquents. Bottom of the pile are the humourless driods who scan luggage was you leave the country. They do all they can to belittle punters, barking surly and unhelpful commands while not lifting a finger to help.
They are a disgrace. The USA is a great place to visit. Why does it always finish on such a low?